Frequently asked questions for El Paso Party Bus

If you have a question about our party buses, limousines, rental practices or, anything else... This here is the page for you. Our staff has put together some of the more commonly encountered questions in hopes of assisting you in your search for the best luxury transportation you can find in the great state of Texas. We'll go over how to pay, what is needed to make a reservation, our cancellation policy and more.

Of course, there is the veritable impossibility in being able to answer every question imaginable on a static website. For that reason, we encourage anyone with questions to give us a call or even send an email our way. Our booking agents will be more than happy to answer anything you might need to know!

What if we have more passengers than we originally thought?

You can always upgrade if we still have a larger vehicle available! Just give us a call and we'll work to find something for you. If we don't have a larger vehicle available, you will still be responsible for the one you have reserved.

When do I pay for my vehicle?

We require a retainer fee on a credit or debit card at the time of reservation. We are flexible with the rest of the payment. If you are paying by cash, it will be due to the driver at pick up. If you would like to pay in full by credit or debit card, you must do at least 24 hours before pick up. We also accept money orders and personal checks several weeks in advance of the pick up.

What do I need to reserve a vehicle?

We'll have a few questions for you, so you'll need to have answers! Please know how many passengers you would like to accommodate, what date you would like service, and where your pick up location will be. You will also need to be 18 or older and have a major credit or debit card for a retainer fee.

How old do I have to be to ride a party bus?

We allow passengers of all ages! We encourage you to reserve a party bus for your children's birthdays, Quinceaneras, high school dances, and any other big event! Please understand that just because we allow underage passengers does not mean we can allow underage drinking. Anyone under the legal drinking age of 21 that is found in possession of alcohol will be removed from the vehicle, and the trip may be terminated with no refunds.

Something came up. Can I cancel?

We understand that things happen and plans change. Unfortunately, if you cancel, you will lose your retainer. Please understand that it might not seem fair to retain the fee. However, we want you to know that there may have been several customers we turned away for your specific reserved vehicle since you first booked. Since we reserve specific vehicles to individual clients, we are unable to refund retainer fees.

Can you offer some more out of town options?

Some great ones we like to point customers to are Lexington Party Bus and Ann Arbor Party Bus. The, like us, are experts in the field of luxury transportation. Since we are personally unable to provide services in Ann Arbor Michigan and Lexington Kentucky, we wanted you to know that there are at least two excellent companies in these areas you can trust!